Shipping policy
B. Viz Design ("we" and "us") is the operator of (https://www.bviz.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
SECTION 1 - GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
SECTION 2 - SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer unless the customer requests any additional changes to shipping.
SECTION 3 - RETURNS
B. Viz Design will happily accept returns due to change of mind as long as a
request to return is received by us within 15 days of receipt of item (unless otherwise specified) and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping unless otherwise specified.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email. B. Viz Design will refund the value of the goods returned but will NOT refund the value of any shipping paid unless otherwise specified.
SECTION 4 - DELIVERY TERMS
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Same Day Shipping
Orders placed before 12 PM - CDT (UTC-05) can be dispatched the same day if requested, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on various holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
B. Viz Design will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
Tracking Notifications
Upon request, customers can receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
SECTION 7 - DUTIES AND TAXES
Sales Tax
Sales tax has not been applied to the price of the goods as displayed on the
website and is required for all in-state purchases where applicable.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and B. Viz Design encourages you to be aware of these potential costs before placing an order with
us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to B. Viz Design at the customer's expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.
SECTION 8 - CANCELLATIONS
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
SECTION 9 - CUSTOMER SERVICE
For all customer service inquiries, please email us at thestudio@bviz.com
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
SECTION 1 - GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
SECTION 2 - SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer unless the customer requests any additional changes to shipping.
SECTION 3 - RETURNS
B. Viz Design will happily accept returns due to change of mind as long as a
request to return is received by us within 15 days of receipt of item (unless otherwise specified) and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping unless otherwise specified.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email. B. Viz Design will refund the value of the goods returned but will NOT refund the value of any shipping paid unless otherwise specified.
SECTION 4 - DELIVERY TERMS
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Same Day Shipping
Orders placed before 12 PM - CDT (UTC-05) can be dispatched the same day if requested, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on various holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
B. Viz Design will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
Tracking Notifications
Upon request, customers can receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
SECTION 7 - DUTIES AND TAXES
Sales Tax
Sales tax has not been applied to the price of the goods as displayed on the
website and is required for all in-state purchases where applicable.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and B. Viz Design encourages you to be aware of these potential costs before placing an order with
us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to B. Viz Design at the customer's expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.
SECTION 8 - CANCELLATIONS
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
SECTION 9 - CUSTOMER SERVICE
For all customer service inquiries, please email us at thestudio@bviz.com
